Feedback and complaints

The Swift Loans team really appreciates your feedback.

You can email us at team@swiftloans.com.au and we will endeavour to respond to you swiftly.

You can also call our Customer Care Team on 0423 093 842

Resolving complaints:

At Swift Loans Australia Pty Ltd we want your experience to be so great that you tell all of your friends about us. That’s why if you have a complaint we will always take it very seriously and try to work it out with you.

From time to time we all make mistakes. So to help us when that happens we have put in place a transparent process to sort things out.

Our objective will be to always work things out with you. In the rare cases when we can't, Swift Loans Australia Pty Ltd is a member of the Australian Financial Complaints Authority (AFCA) which will independently help us come to a resolution.

Process:

  1. Make contact with our Customer Care Team either by email or phone (details above) and outline your complaint.
  1. Our Customer Care Team’s objective will be to resolve the complaint within 5 business days.
  1. Should you feel that the response you receive from the Customer Care Team is not sufficient, you can then proceed to use the Swift Loans Australia Pty Ltd Internal Dispute Resolution (IDR) process.
  1. In the event that, after going through the internal dispute resolution process with us, you are still not satisfied with the outcome, you can then refer your issue to the Australian Financial Complaints Authority (AFCA), contact details below:

Australian Financial Complaints Authority (AFCA)

GPO Box 3

Melbourne

Victoria 3001

Website:  www.afca.org.au

Phone: 1300 56 55 62