FAQ

How do I apply for a Swift Fast Easy Loan?

Our application process is 100% online, so as long as you know your internet banking login details, and have a current Australian driver's licence or proof of age card, and that will get you underway.

We’ll also need to know information about your pay, expenses etc.

If you loan is approved, we’ll transfer you the money in less than 60 minutes (during AEDT banking hours).

 

How much am I able to borrow?

Our loans are for $200 to $2,000.

We are a responsible lender so we’ll look at the other information you provide to make sure that the loan suits your requirements and you can comfortably make all of your loan repayments.

The good thing is that the process is so fast and easy you will quickly know where you stand and there is no obligation for just applying.

Do I qualify for a Swift Loan?

To be eligible for a Swift Loan you need to be at least 18 years old, an Australian resident and receiving a regular form of income. 

We are a responsible lender so we’ll look at the other information you provide to make sure that the loan suits your requirements and you can comfortably make all of your loan repayments.

What does it all cost?

Our costs are simple and transparent. There are no hidden costs.

There is a 19.99% application fee and an account maintenance fee of 3.95% per month (or part thereof).

Everything will be in front of you to review and be happy with before you confirm the loan.

How do I make repayments on my loan?

It’s really fast and easy! At the same time as approving the loan we’ll organise a direct debit to automatically make the repayments from your internet banking account on the repayment dates, which will be aligned to your pay cycle.

Well even send you an email the day before to remind you that this is going to happen!

I've repaid my loan in full. Can I apply for another loan?

Congratulations! That means you're now a Swift VIP member. Use the Member Login area to access your private member details and apply for another Swift Fast and Easy Loan.

As we’ve worked well together in the past, the new process will be even swifter and, if approved, we'll pay your money even faster. 

How Swift Loans work?

Click here to see "How Swift Loans Work"

When can I apply?

Anytime you like! Our online application system is available 247 and our office hours are AEDT Mon-Fri 9am-5.30pm, and Sat & Sun 11am-3pm. We aim to transfer the loan funds from our bank account within 60 minutes of receipt of signed contract, if during ADST standard bank hours. The processing of, and subsequent deposit into your account will always be subject to your financial institution, which is outside of our control.

What if my bank is not listed on the banking login page?

As our application process is 100% online, we can only accept applications via our website, and we do not accept bank statements via fax or email.
 
Our bank statement provider is regularly adding new banks to their service, and if yours is not currently listed, hopefully it will be added soon. 

When are my repayments made?

Before you confirm the loan we’ll make sure you review and are happy with your repayment schedule.

Repayments will be timed to coincide with your pay cycle and will be automatically deducted by direct debit to take the hassle out of things.

We’ll send you an email the day before just to remind you that you’re making a repayment tomorrow…you don’t need to do anything.

If I am approved, what happens next?

We aim to transfer the loan funds from our bank account within 60 minutes of receipt of signed contract, if during AEDT standard bank hours. The processing of, and subsequent deposit into your account, will always be subject to your financial institution, which is outside of our control.

The process is even faster if you need a loan again some time in the future; because once you have repaid a loan you automatically become a Swift VIP member!

How do I get my money and how long does it take?

We aim to transfer the loan funds from our bank account within 60 minutes of receipt of signed contract, if during AEDT standard bank hours. The processing of, and subsequent deposit into your account, will always be subject to your financial institution, which is outside of our control.

Do you provide weekend loans?

You can apply 247 for weekend cash loans. On weekends our hours are restricted, however we do assess loans on weekends. Please note that, as per the faq above, whilst we aim to transfer the loan funds from our bank account within 60 minutes of receipt of signed contract, if during AEDT standard bank hours, the processing of, and subsequent deposit into your account, will always be subject to your financial institution, which is outside of our control. For loans approved on weekends, this means that you may not receive your loan funds until the following business day, usually Monday.

Will Swift check my credit history?

In some instances we will undertake a credit check as part of our usual loan approval process.

We always try to think differently so just because you have a default doesn’t mean that you won’t qualify.

Some times it will be possible to get a quick, short term loan for bad credit. Apply to find out!

You can decide not to progress with the application at any time before selecting "I Agree" to confirm at absolutely no cost to you.

Do you provide loans for self-employed, unemployed, Centrelink and people with bad credit?

We assess every loan on it's individual merits. We know that your circumstances can often change. If you need a loan for self employed, loan for unemployed, loan for Centrelink or a quick loan with bad credit history, why not apply? There is no obligation to find out if you qualify!

How does Swift Loans contact its customers?

Once you apply for a Swift Loan, please check your email inbox and phone message system for updates and repayment information. Please also make sure that you also check your VIP Member area on www.swiftloans.com.au as updates and additional information will be regularly posted there. Also, Swift Loans may contact you on your mobile if there is something we need to discuss. Our customer care phone numbers are 0423093842 or 13OO134686 and these are the lines we will use to call you. Should any of your contact details change, please notify us immediately. 

Can I repay my loan early?

Yes you can. You can pay as much extra as you like, and as often as you like, without any penalties. We don't charge any additional fees for early payout of the loan.

What should I do if I think I won't be able to make a repayment?

If you think that the direct debit from your bank account won’t be processed on the date of your repayment, then you must let us know as soon as possible. Contact us by email on team@swiftloans.com.au or call us on 0423093842

Please see our Costs page for details of any costs that may be incurred in the event of a missed payment.

How do I make a complaint?

At Swift Loans we want your experience to be so great that you tell all of your friends about us. That’s why if you have a complaint we will always take it very seriously and try to work it out with you.

From time to time we all make mistakes. So to help us when that happens we have put in place a transparent process to sort things out on our “Feedback and Complaints” page.

Our objective will be to always work things out with you. In the rare cases when we can’t, Swift Loans is a member of the Credit & Investments Ombudsman (CIO) www.cio.org.au that will independently help us come to a resolution.

What should I do if I am experiencing Financial Hardship?

If you’re experiencing financial hardship we’ll want to work with you proactively to help you through it.

Call us as soon as you can on 13OO134686 so we can help out.

We understand that times like this can be challenging but the sooner you contact us the sooner we can get on with helping you!

The government’s website www.moneysmart.gov.au has plenty of great advice to help as well.